FAQs & General Information


When is the conference being held?
The conference program officially starts at 8.30am on Friday 27 October, however a pre-conference workshop and the Welcome Reception are held on the afternoon and evening of Thursday 26 October. The conference concludes on the afternoon of Saturday 28 October.

Where is the conference being held?
The conference and trade exhibition will be held at QT Gold Coast, which is located at 7 Staghorn Ave, Gold Coast. Further information about the hotel can be found at www.qthotelsandresorts.com/goldcoast.

Who can attend?
The conference is generally attended by pharmacy assistants, dispensary assistants, retail managers and supervisors, however anyone from the pharmacy industry is welcome to attend.

What is the dress code for the conference?
Conference sessions – smart casual
Welcome Reception – smart casual
Conference Dinner – fancy dress (‘Medieval’ theme)

Who is the event organiser?
The organiser of the event is The Pharmacy Guild of Australia, Queensland Branch. Please contact the organizer by emailing events@qldguild.org.au or by calling 07 3831 3788


What is the cut-off date for registrations?
Online Registrations will be accepted until midnight on Friday 20 October 2017. After this time, registrations will be available onsite at QT Gold Coast from 1.30pm on Thursday 26 October 2017.

Can I register onsite?
Yes, onsite registrations will be accepted.

What should I do if I don’t receive any confirmation or receipt?
A confirmation of registration and tax invoice will be issued to your email address on submission of registration. If you do not receive a confirmation email, please check your ‘junk’ or ‘spam’ folders and ensure that you check the email address you entered when registering. If a confirmation has not been received please contact the Events Division of The Pharmacy Guild of Australia, Queensland Branch on 07 3831 3788 or email events@qldguild.org.au.

Can you check my registration?
Yes. You can contact the Events Division of The Pharmacy Guild of Australia, Queensland Branch on 07 3831 3788 or email events@qldguild.org.au to check if your registration has been submitted successfully.

Can I bring extra guests to the social events?
Yes, extra tickets to both the Welcome Reception and the Conference Dinner can be purchased online with your registration. Additional Welcome Reception tickets can be purchased for $70 per ticket and additional Conference Dinner tickets for $115 per ticket.

Will you be sending my name badge and function tickets to me before the conference?
No, your name badge and function tickets will be available for collection from the Registration Desk onsite on arrival at the conference.

What if I lose my name badge?
A new badge will be issued at no cost.

What if my badge is not correct?
Please check your name badge upon collection and advise Registration Desk staff if this is incorrect. A new badge can be printed for you at no cost. Please note that the name and pharmacy you enter on your online registration is the name which will be printed on your name badge.

I need to cancel. Is there a cancellation/refund policy?
All cancellations and requests for registration refunds must be made in writing to events@qldguild.org.au.
1.    Cancellations made before 22 September 2017 will receive a refund less a $50.00 per person administration fee.
2.    Refunds will NOT be processed for cancellations after 22 September 2017, however substitute delegates will be accepted as long as we are notified by email by Friday 20 October 2017.
3.    No refunds will be issued until after the conference.
4.    No refunds will be given for non-attendance at the conference.
5.    Accommodation and airline cancellations are at the discretion of the individual organisations concerned.

Accommodation & Travel

Do you have special accommodation rates?
Yes. Special rates have been negotiated at QT Gold Coast for PA2017 attendees. Please visit our Accommodation & Travel page for more information.

Is there parking at the conference?
Car parking is available at QT Gold Coast for a cost of $8.00 per car, per 24 hours.  The hotel car park is located on the left hand side of the hotel driveway just past the main entrance.  The boom gate will open automatically upon entry.  There is no allocated parking; guests and delegates can park wherever a space is available. If you are an in-house guest you will be charged for parking upon check-out and your room key will be programmed to open the car park exit. If you are not staying in-house, please see reception prior to leaving to arrange payment and pass to exit.

Is public transport accessible from the conference venue?
Local bus, taxi and a light rail (tram) operate regular services to all major attractions, hotels and shopping centres on the Gold Coast.

Surfside Buslines service the Gold Coast 24 hours a day at four to five minute intervals during peak periods. Surfside also transports visitors to all Gold Coast theme parks.
Ph: 07 5571 6555 | Web: www.surfside.com.au

Gold Coast Cabs service the Gold Coast.
Ph: 131 008 | Web: www.gccabs.com.au

G:link Light Rail
The Gold Coast light rail system is a 13 kilometre corridor connecting Griffith University to Broadbeach, passing through the key activity centres of Southport and Surfers Paradise. For timetables and fare visit www.translink.com.au orhttp://ridetheg.com.au/