Program

This year’s PA conference program will once again include a mix of plenary and concurrent sessions. Concurrent sessions have been split into the following topic areas to appeal to all levels of delegate knowledge, experience and areas of interest:

Product Knowledge Stream – this stream covers product knowledge education, enabling pharmacy assistants to provide the best product advice for their customers

Personal & Professional Development Stream – this stream will cover topics to enable pharmacy assistants to develop both personally and professionally to assist them in their role

Management Master Class – designed for pharmacy managers and supervisors, this stream will cover topics and issues such as leadership and motivating staff

Download a copy of the Program here


Pre-Conference Workshop: Walk the store – maximise your pharmacy appeal

Thursday 26 October, 2.00pm – 5.00pm

This interactive workshop will introduce attendees to the ‘Walk the Store Checklist’, which can be used in-store to assess a pharmacy from a patient perspective. Are you making shopping difficult for the customer? Are you maximising companion sales opportunities? Is your stock where it should be? Is signage and ticketing right? Are staff accessible? These are just some of the metrics that will be covered in the session. Attendees will also be given a ‘Walk the Store Checklist’ to take back to their pharmacy to measure their own results.

Time & Date: 2.00pm – 5.00pm, Thursday 26 October

Venue: QT Ballroom, Ground Floor, QT Gold Coast

Cost: $50 for conference delegates / $80 for non-conference delegates (includes afternoon tea)

Facilitator: Kos Sclavos, Vice President, The Pharmacy Guild of Australia, Queensland Branch

Program