The power of customer experience at PA2017
Keynote speaker, consultant, media commentator and author of ‘Turning Customers into Advocates’, Amanda Stevens will captivate and inspire delegates at this year’s Pharmacy Assistant National Conference (PA Conference).
Presenting on two key topics, Amanda will discuss why consumers buy and provide delegates with the keys to building customer and brand advocacy.
‘Customer Service, Turning Customers into Advocates’ will explore the psychology of advocacy and how frontline staff can impact the engagement, spend, loyalty and ultimate financial outcomes of a pharmacy business.
Amanda’s interactive workshop, ‘The Key to Really Connecting’ will provide a step-by-step process for improving communication, collaboration and creative innovation.
Delegates will leave Amanda’s sessions with strategies for anticipating the needs of tomorrow’s consumer and the knowledge to future proof any business.
Amanda has a double degree in consumer psychology and marketing and has consulted to major corporations including Lend Lease, Microsoft and Procter and Gamble. She is also a former Young Australian of the Year, and in 2003 was awarded the prestigious Centenary Medal by the Governor General for Business Innovation. Amanda has shared the stage with Sir Richard Branson, Sir Bob Geldof and Condoleezza Rice.
Amanda is one of the many outstanding speakers presenting at this year’s PA Conference.